"Emotional intelligence is a different way of being smart. It includes knowing what your feelings are and using your feelings to make good decisions in life. It's being able to manage distressing moods well and control impulses. It's being motivated and remaining hopeful and optimistic when you have setbacks in working toward goals. It's empathy; knowing what the people around you are feeling. And it's social skill--getting along well with other people, managing emotions in relationships, being able to persuade or lead others."
"The literature on resilient children, those who have grown up in the worst circumstances and yet thrived, shows that what made the difference wasn't the terrible circumstance of their chaotic home life, but the fact that one caring adult really got involved in their lives and helped them out. And oftentimes that person is a teacher."
"Goleman believes schools must teach children how to recognize and manage their emotions, and that educators must model emotional intelligence in caring, respectful interactions with children." 3-02
Provides 22 guidelines for promoting emotional intelligence in the workplace, based on research findings. Can be applied to school environments also. 10-99
Provides summary of findings from 30 years of research on the development of emotional intelligence in the workplace. Can be applied to school environments. 10-99